Recognizing the Drug Impaired This program will train you to detect chemically-impaired customers and/or employees and recognize the symptoms associated with (7) basic categories of drugs, including prescription medications.  Supervisors will know not only how and when to do reasonable suspicion/cause testing, but why they need to do it.  Click here for "Recognizing the Drug impaired" brochure.

The Benefits:

• Recognize impaired customers or employees
• Reduce employee sick-time
• Reduce accidents and injuries
• Increase productivity by reducing lost productivity due to drug-induced mistakes
• Reduce liability
• Create safer environment for customers & staff
• Complies with the Dept. of Transportation (DOT) Need to Know for Supervisors

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"Last Call" Beverage Server Education (Dram Shop) This is an informative program designed to educate the beverage server on all aspects of proper alcohol service and reduce your businesses liability under Dram Shop laws. Click here for "Last Call" brochure.

Dram Shop laws make it possible for bar owners and alcohol servers to be held financially liable if a customer becomes obviously intoxicated on their premises and subsequently injures someone or causes property damage, typically by driving drunk.

The term "dram shop" comes from 18th century businesses in England that sold gin by the spoonful, called a dram. Dram shop laws hold retail establishments accountable for any harm - death, injury, or other damages - caused by an intoxicated patron.

The Benefits:

• Learn server responsibility
• Dispel myths about impairing quantities (learn how much is enough)
• Learn how to correctly check IDs
• Reduce liability under DRAM Shop laws
• Learn how to recognize fake IDs
• Reduce accidents and injuries
• Recognize impaired customers or employees
• Create safer environment for customers & staff

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Hospitality Crime Prevention This presentation outlines preventive measures in promoting and maintaining a safe and profitable hotel environment.  Specifically designed for hotel & motel employees, this program helps prevent crime and reduce liability. Click here for "Hospitality Crime Prevention" brochure.

The Benefits:

• Identify potential problem customers at check-in
• Learn how to correctly check IDs
• Learn how to recognize fake IDs
• Identify risk management techniques
• Reduce accidents and injuries
• Create safer environment for customers & staff
• Recognize impaired customers or employees
• Identify your rights as an innkeeper
• Increase employee productivity & performance

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Persuasive Communication This Powerful and informative class will assist you in reading body language of customers, and other casual contacts. Learn to decode the hidden meanings of verbal communications. By examining the eyes, arms, legs, and overall body posture, you will realize that many contradictions exist between what the body projects and stated words. By identifying the non-verbal clues of body language, you will be able to adjust your body language accordingly and establish a rapport that will insure that you get what you want! Click here for “Persuasive Communication” brochure

The Benefits:

• Learn how to read the body and trump a "silver tongue."
• Be Direct. Learn how to express yourself and still respect the rights of others.
• Replace fear with power by learning how to set boundaries and shift your thinking.
• Mirror body language and establish rapport.
• Greet and serve customers in a way that identifies you as cooperative, likeable, charming and authoratative.
• Use the "SOFTEN" technique to make people more receptive to your attempts at contact.

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